SPECIAL ORDER ITEMS – which include most items shown and offered on our sites are not returnable through the national distribution network. If you are not sure of the item needed or wanted – Please email in advance of any ordering to confirm and verify parts as needed to be ordered. Or, if you prefer, send us a sample and we will research at no cost to you if you are in doubt. To exchange any DOA, Defective or Damaged Parts. We will not replace parts (without charge) unless the item is returned prior to the time of exchange. If merchandise is defective, the customer will be refunded the full replacement part price after parts are returned and inspected and tested. We have limited time frames for delivery exceptions and damage claims so please inspect all packages at the time of delivery. Never accept or sign for packages you did not receive. If boxes are “damaged” please note any damages or shortages on the drivers paperwork and – refuse any package with significant exterior damage.
Defective, faulty, DOA (dead-on-arrival) or incorrect merchandise shipments will be picked up at our cost for replacement or refund. PLEASE CONTACT US FOR A RA# ( Return Authorization Number). All warranted merchandise must be returned within the warranty time limit provided by the manufacturer. Warranty periods vary by manufacturer. Returns must be processed to a proper authorized return facility or destination.
If for any reason you are not satisfied, or you ordered the wrong part or product you may return the product for a refund within 10 days of purchase, provided it is not a special order item. There is a 25% restocking fee on all non-special-order products returned. No returns for Special Order Items or Parts. Merchandise needs to be in new condition and in the original unopened or unused packaging. If merchandise is in used or worn condition, we will ship the item back to you at your cost. Shipping charges are non-refundable.